The terms of this Refund Policy govern the relationship between you (hereinafter "You" or "Client") and Exordium Limited (hereinafter "Exordium" or "us" or "we") regarding your purchase of items on the Infinite Fleet store located at https://infinitefleet.com/store (hereinafter the“Store”). 

Our Items

Exordium provides you with software that is delivered to you via Internet downloads only. You may currently purchase in-game items via the store these products collectively will be titled "Items" or

"Order".

Delivery

We will start processing your Order after your purchase has been approved. Orders are typically processed instantly (but may take up to 2-5 days) to complete depending on your payment method. 

Once your Order has been processed we will send you a confirmation email (if possible) using the email address provided to us in your personal account or submitted to us by the game. This confirmation email will serve as your electronic purchase receipt and will contain information about your Order.

Fraud Prevention

We are mindful of any evidence of fraud. We reserve the right to deny access to our servers if we establish illegal use of the Items or any other action to obtain the Items that the user is not entitled to claim. Please note that Clients whose accounts are banned do not have the right to demand the return of purchased Items or any other refund.

Refund Requests

We are pleased to offer returns collection service to all Clients where the purchases meet our Refund Policy. You have 14 days from receipt of your Item to inform us of your intention to return or exchange. Returns outside this period may not be accepted.

To request a refund, visit https://infinitefleet.com/contact-us to contact Exordium customer support. Please review the refund condition section below, which outlines exceptions to the refund rules before sending a refund request.

Refund conditions

Item is not received – refund is allowed. Pre-orders may be refunded up to the Item release date. After the Item is released, the general rules of refunds are applicable.

Duplicate purchase (a transaction that has been made within 5 minutes of the previous transaction for the same Item):

Items - refund is allowed if the purchase has not been redeemed;

Pre-orders - refund is allowed until the playable content has been delivered

Technical problems with the Software - refund is not allowed. Such issues should be reported via the contact form on the website so that the Exordium team can fix the issue.

General statements (such as "not what I thought") - refund is not allowed.

Essentially, if you start using any Item before the 14 days expiration from the purchase date, you recognize that you will lose your right to change your mind and request a refund. 

For example, you have purchased the Item, and received it in your inventory. The moment you play the game with your Item before the 14 days expiration from the purchase date, you waive your right to cancel the purchase.

Effects of cancellation

Exordium will use the original payment method you used to issue the refund, and you will not incur any fees due to such reimbursement. 

It's not possible to send a refund to a different account (e.g., another card or bank account) unless there is a particular case (e.g., expired or canceled cards or an issue with the account). In case you require to make a refund to a different destination (e.g., a non-refundable method was used initially), fees from this charge are not returned. 

Refunds may take up to 10 working days to appear in your account, depending on the payment methods.

Limitation of liability

Exordium does not exclude or limit in any way our liability to you where it would be unlawful to do so. To the extent permitted by law, our total liability to you in respect of all other foreseeable losses arising under or in connection with the EULA and this Refund Policy, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price of 

a) the Items, or

b) USD 150, whichever is less.

Exordium has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Exordium only supplies the Items for domestic and private use. If you use the Items for any commercial, business, or resale purpose, Exordium will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Disputes

This Refund Policy and EULA are governed by the laws applicable in the Cayman Islands. They shall be construed accordingly, without prejudice to any other imperative provision of law more favorable to the customer applicable in the country of habitual residence of the customer.

Mindful of the high cost of legal dispute, not only financially but also in time and effort, both You and Exordium agree to the following dispute resolution procedure: 

You and Exordium shall cooperate in good faith to resolve any dispute, controversy or claim arising out of, relating to, or in connection with this purchase, including with respect to the formation, applicability, breach, termination, validity, or enforceability thereof (a "Dispute"). 

If the parties are unable to resolve a Dispute within ninety (90) days of notice of such Dispute being received by all parties, such Dispute shall be finally settled by Binding Arbitration (as defined below).  

Any Dispute not resolved within ninety (90) days arising out of or in connection with this Refund Policy shall be referred to and finally resolved by arbitration under the London Court of International Arbitration rules.

The number of arbitrators shall be one, selected by Exordium. The seat, or legal place, of arbitration shall be London, England. The language to be used in the arbitral proceedings shall be English. The governing law of this Agreement shall be the substantive law of the Cayman Islands. The arbitration award shall be final and binding on the parties ("Binding Arbitration"). 

The arbitration shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class action basis. You hereby waive your right to a class-action lawsuit.

The software is provided "as is" and on an "as available" basis without warranty or condition of any kind. 

Any announcements, statements, and promises made by the software developer regarding the software, including but not limited to the contents, release date, accessibility of the software, are the developer's sole responsibility to carry out. You should be aware of the possible risk that the Software developer may eventually fail to deliver the software in good quality or in time or may otherwise be unable to satisfy your expectations. 

Privacy Statement

We are committed to protecting the privacy of our clients. For information on how information is collected, used, or disclosed by us in connection with your purchase, please consult our Privacy Policy.

Contact details

If you have any further questions or concerns about our Refund Policy, please contact our Customer Support at https://infinitefleet.com/contact-us for more information.

Last Updated: 2021.03.03